Hospitality Front Desk & Guest Experience Pro

COP Morrisville LLC; Morrisville (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality is seeking a Front Desk Clerk / Guest Services Clerk to be the welcoming hub for guests. You will proactively greet and assist guests, handle check-ins, and communicate with multiple departments to ensure an outstanding stay.

The role emphasizes hospitality, privacy, and guest satisfaction within a supportive team environment. The position offers full-time hours with competitive wages and access to benefits.

Qualifications

• 2 years: Choice Advantage

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Answering phone calls virtually and checking in guests through a computer.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Concord Hospitality is seeking a Front Desk Clerk / Guest Services Clerk to be the welcoming hub for guests. You will proactively greet and assist guests, handle check-ins, and communicate with multiple departments to ensure an outstanding stay.

The role emphasizes hospitality, privacy, and guest satisfaction within a supportive team environment. The position offers full-time hours with competitive wages and access to benefits.