Growth & Retention Account Manager — Mid‑Market

Rippling; San Francisco (CA); On-site; USD 150,000 - 170,000; Full time

Job summary

Rippling is seeking an Account Manager for the Mid-Market, Growth & Retention (Core) to own a portfolio in a hybrid-remote US-based team. You’ll be the primary relationship owner, driving adoption, retention, and revenue growth across Rippling’s back-office HR products.

In this role you’ll engage stakeholders, run a consultative sales process, and collaborate with product, support, and operations to secure long-term commitments while shaping the product roadmap.

Qualifications

• 3+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Proven ability to meet and exceed quota via new product sales and upgrades.
• Strong consultative discovery and demo experience.
• Proven success building long-term commercial relationships.
• Excellent communication and relationship skills.
• Highly organized, self-motivated, and detail-oriented.
• Courage to challenge the status quo.

Responsibilities

• Engage customers via lifecycle events such as go-live and renewals.
• Consult with clients to understand HR, IT, Finance, and global needs.
• Navigate strategic sales with stakeholders through remote and in-person meetings.
• Negotiate and coordinate procurement and contract execution.
• Build and manage pipeline for cross-sales, upgrades, and renewals.
• Demonstrate Rippling products through adoption playbooks.
• Collaborate with product, support, and operations to ensure success and guide roadmap.

Skills

SaaS experience

Account management

Quota carrying

Consultative selling

Relationship building

Communication skills

Organization

Job description

Rippling is seeking an Account Manager for the Mid-Market, Growth & Retention (Core) to own a portfolio in a hybrid-remote US-based team. You’ll be the primary relationship owner, driving adoption, retention, and revenue growth across Rippling’s back-office HR products.

In this role you’ll engage stakeholders, run a consultative sales process, and collaborate with product, support, and operations to secure long-term commitments while shaping the product roadmap.