Growth & Retention Account Manager – Mid-Market

Rippling; Seattle (WA); In loco; USD 120.000 - 150.000; Tempo pieno

Descrizione del lavoro

Rippling is seeking an Account Manager for Mid-Market with growth and retention responsibilities. You will own customer relationships, guiding users to maximize Rippling’s back-office HR solutions.

The role emphasizes retention, revenue growth, and adoption across a fast-growing customer base. Office-based in US cities or hybrid remote options; you will lead discovery, manage a pipeline, and partner with cross-functional teams to deliver value and long-term commitments.

Competenze

• 3+ years of SaaS experience in account management, sales, or quota‑carrying customer success.
• Track record of meeting/exceeding quota through new product sales and upgrades.
• Strong consultative discovery and demo skills with a structured sales process.
• Proven success building and maintaining long-term commercial relationships.
• Excellent communication, people skills, and ability to work with diverse groups.

Mansioni

• Proactively engage customers in your book via lifecycle events such as go live, renewals, and business reviews.
• Consult with clients to understand HR, IT, Finance, and workforce management needs with a solutions-based approach.
• Navigate a strategic sales process, building relationships with multiple stakeholders through remote and in-person meetings.
• Negotiate and coordinate procurement and contract execution as part of managing the broader customer relationship.
• Build and manage a pipeline of cross-sales, upgrades, and contract renewals to monthly targets.
• Develop and demonstrate knowledge of Rippling products via adoption playbooks and prospecting.
• Collaborate with product, support, and operations teams to ensure customer success and influence roadmap.

Conoscenze

SaaS account management

Quota carrying

Consultative selling

Relationship management

Strong communication

Organizational discipline

Descrizione del lavoro

Rippling is seeking an Account Manager for Mid-Market with growth and retention responsibilities. You will own customer relationships, guiding users to maximize Rippling’s back-office HR solutions.

The role emphasizes retention, revenue growth, and adoption across a fast-growing customer base. Office-based in US cities or hybrid remote options; you will lead discovery, manage a pipeline, and partner with cross-functional teams to deliver value and long-term commitments.