Mid-Market SaaS Account Manager: Growth & Retention

Rippling; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Rippling is seeking a growth-minded Account Manager for the Mid-Market segment. You will own a book of business, guiding customers to optimize Rippling’s HR, IT, and finance solutions and driving adoption, retention, and revenue growth.

Based in a US-based, office-based setup (San Francisco, New York, Seattle, Chicago), you will work with product, support, and operations to deliver results, manage customer relationships, and lead strategic conversations with executives to maximize value.

Qualifications

• 3+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Track record of meeting/exceeding quota via new product sales/upgrades.
• Ability to build trust and manage long-term commercial relationships.
• Strong communication and stakeholder management across cross-functional teams.

Responsibilities

• Proactively engage customers at key lifecycle events (go-live, renewals, business reviews).
• Consult with clients to understand HR, IT, Finance, and global needs with a solutions mindset.
• Navigate strategic sales processes with internal/external stakeholders through remote/in-person meetings.
• Negotiate and coordinate procurement and contract execution within the broader relationship.
• Build and manage a pipeline of cross-sales, upgrades, and contract renewals to hit monthly targets.
• Demonstrate Rippling product knowledge through adoption playbooks and prospecting.
• Collaborate with product, support, and operations to ensure customer success and long-term commitments.
• Take an entrepreneurial, proactive approach to maximize product adoption per customer operations.

Skills

SaaS account management

Quota attainment

Consultative selling

Relationship management

Communication skills

Job description

Rippling is seeking a growth-minded Account Manager for the Mid-Market segment. You will own a book of business, guiding customers to optimize Rippling’s HR, IT, and finance solutions and driving adoption, retention, and revenue growth.

Based in a US-based, office-based setup (San Francisco, New York, Seattle, Chicago), you will work with product, support, and operations to deliver results, manage customer relationships, and lead strategic conversations with executives to maximize value.