Mid-Market SaaS Account Leader: Growth & Retention

Rippling; New York (NY); On-site; USD 160,000 - 170,000; Full time

Job summary

Rippling is seeking a self-driven Mid-Market Account Manager for the US-based Account Management team. You will be the primary relationship owner for your customers, guiding them to optimize Rippling’s back‑office HR products and solutions.

You will navigate complex customer issues, lead initiatives, and drive adoption, retention, and revenue growth within a fast-growing segment. This role must be office based: San Francisco, New York, Seattle, or Chicago, with a focus on building strategic

Qualifications

• 3+ years of SaaS account management, sales, or quota‑carrying customer success

Responsibilities

• Proactively engage customers in your book via lifecycle events (go live, renewals, reviews)
• Consult with clients to understand HR, IT, Finance, and workforce management needs
• Navigate a strategic sales process with multiple stakeholders through remote and in-person meetings
• Negotiate and coordinate procurement and contract execution
• Build and manage a pipeline of cross-sales, upgrades, and renewals to meet monthly targets
• Demonstrate knowledge of Rippling products through adoption playbooks and prospecting
• Partner with cross-functional teams to ensure customer success and influence product roadmap
• Take an entrepreneurial, proactive approach to maximize product adoption for each customer

Skills

SaaS account management

Quota carrying

Consultative selling

Relationship building

Cross-functional collaboration

Structured sales process

Job description

Rippling is seeking a self-driven Mid-Market Account Manager for the US-based Account Management team. You will be the primary relationship owner for your customers, guiding them to optimize Rippling’s back‑office HR products and solutions.

You will navigate complex customer issues, lead initiatives, and drive adoption, retention, and revenue growth within a fast-growing segment. This role must be office based: San Francisco, New York, Seattle, or Chicago, with a focus on building strategic