Growth & Retention Account Manager - Mid-Market

Rippling; Chicago (IL); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

In-office collaboration

Job summary

Rippling is looking for a self-driven Account Manager for the Mid-Market, Growth & Retention segment. You will own the relationship with customers to optimize Rippling’s HR solutions, guiding adoption and retention while driving revenue growth.

You will manage a book of business with a growth mindset, balancing remote engagement and in-office collaboration, and you will coordinate with product, support, and operations to ensure long-term success.

Qualifications

• 3+ years of SaaS account management, sales, or quota-bearing customer success.
• Track record of consistently meeting and exceeding quota via new product sales and upgrades.
• Demonstrated ability to run a consultative discovery and demo meeting and a structured sales process.
• Proven success building and maintaining long-term commercial relationships.

Responsibilities

• Proactively engage customers in your book via lifecycle events (go live, renewal, executive reviews, contract renewal).
• Consult with clients to understand HR, IT, Finance, and global workforce management needs.
• Navigate a strategic sales process with multiple stakeholders through remote and in-person meetings.
• Negotiate and coordinate customer procurement and contract execution.
• Build and manage a pipeline of cross-sales, product upgrades, and contract renewals to monthly targets.
• Develop and demonstrate broad knowledge of Rippling products via adoption playbooks and prospecting.
• Partner with cross-functional teams to ensure customer success and influence product roadmap.

Skills

SaaS experience

Quota carrying

Consultative selling

Relationship building

Communication

Job description

Rippling is looking for a self-driven Account Manager for the Mid-Market, Growth & Retention segment. You will own the relationship with customers to optimize Rippling’s HR solutions, guiding adoption and retention while driving revenue growth.

You will manage a book of business with a growth mindset, balancing remote engagement and in-office collaboration, and you will coordinate with product, support, and operations to ensure long-term success.