Mid-Market SaaS Account Manager — Growth & Retention

Rippling; Seattle (WA); On-site; USD 96,000 - 160,000; Full time

Job summary

Rippling in Seattle is seeking a self-driven Mid-Market Account Manager to own relationships with a portfolio of customers and drive adoption, retention, and revenue growth across Rippling’s back-office HR products. You will be the CEO of your book, guiding customers to maximize product value while navigating complex issues and collaborating with cross-functional teams.

You will coordinate with product, support, and operations to ensure long-term commitments, build a pipeline for cross-sell and

Qualifications

• 3+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Proven ability to meet and exceed quota with new product sales and upgrades.
• Strong consultative sales skills and relationship-building abilities.

Responsibilities

• Proactively engage customers at key lifecycle events and drive adoption and renewal.
• Understand HR, IT, Finance, and workforce needs with a solutions-based approach.
• Navigate a strategic sales process with multi-stakeholder relationships in person/remote.
• Coordinate procurement and contracts while managing the broader customer relationship.
• Build a pipeline for cross-sell, product upgrades, and contract renewals to monthly targets.
• Demonstrate Rippling's product knowledge and adoption playbooks to customers.
• Collaborate with product, support, and operations to ensure customer success and renewals.
• Act as a proactive partner to customers to maximize product adoption.

Skills

SaaS experience

Account management

Quota carrying

Consultative selling

Relationship building

Job description

Rippling in Seattle is seeking a self-driven Mid-Market Account Manager to own relationships with a portfolio of customers and drive adoption, retention, and revenue growth across Rippling’s back-office HR products. You will be the CEO of your book, guiding customers to maximize product value while navigating complex issues and collaborating with cross-functional teams.

You will coordinate with product, support, and operations to ensure long-term commitments, build a pipeline for cross-sell and