Mid‑Market SaaS Account Manager: Growth & Retention

Rippling; Chicago (IL); On-site; USD 160,000 - 170,000; Full time

Benefits offered by this job

Equal opportunity employer

In-office preferred

OTE + equity

Job summary

Rippling is seeking a self-driven Mid‑Market Account Manager to own a growing book of business in the US. You will be the primary relationship owner for customers, guiding them to maximize Rippling’s back‑office HR, IT, and finance solutions and driving adoption, retention, and revenue growth.

This office-based role supports customers across San Francisco, New York, Seattle, or Chicago, with a focus on multi‑stakeholder engagements, contract negotiations, and cross‑sell opportunities to hit

Qualifications

• 3+ years of SaaS experience in account management, sales, or quota-carrying customer success.

Responsibilities

• Proactively engage customers at key lifecycle events (go-live, renewals, exec reviews).
• Consult with clients to understand HR, IT, and finance needs with a solutions-based approach.
• Navigate strategic sales with multiple stakeholders through remote and in-person meetings.
• Negotiate and coordinate procurement and contract execution as part of relationships.
• Build and manage a pipeline of cross-sell, upgrades, and renewals to monthly targets.
• Demonstrate broad knowledge of Rippling products and execute adoption playbooks.

Skills

SaaS account management

Quota attainment

Consultative selling

Stakeholder management

Relationship building

Negotiation

Job description

Rippling is seeking a self-driven Mid‑Market Account Manager to own a growing book of business in the US. You will be the primary relationship owner for customers, guiding them to maximize Rippling’s back‑office HR, IT, and finance solutions and driving adoption, retention, and revenue growth.

This office-based role supports customers across San Francisco, New York, Seattle, or Chicago, with a focus on multi‑stakeholder engagements, contract negotiations, and cross‑sell opportunities to hit