Growth-Focused CSR: Training, Advancement & Impact

Ccffamilyofbrands; West Palm Beach (FL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training

Leadership development program

Educational reimbursement

Medical insurance options

401(k) and Roth 401(k) with company 3%

Life and AD&D insurance

Discount marketplace

Paid time off 12 days first year

Casual dress code

Job summary

InstaLoan in West Palm Beach, FL is seeking a Customer Service Representative to connect with customers, process transactions, and deliver exceptional in-store experiences. This entry‑level role includes hands‑on training, with opportunities across the brand family as you grow.

You will help customers with check cashing, money transfers, and payments, while maintaining accuracy, compliance, and a positive attitude in a fast‑paced environment.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to enter data accurately and methodically.
• Background check required and compliant with applicable law.

Responsibilities

• Connect with customers to cultivate lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information precisely into a POS system.
• Maintain store appearance and ensure cleanliness to enhance customer experience.
• Uphold compliance with company policies and relevant laws.

Skills

Customer service

Communication

Attention to detail

Data entry

POS system

Microsoft Office

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

InstaLoan in West Palm Beach, FL is seeking a Customer Service Representative to connect with customers, process transactions, and deliver exceptional in-store experiences. This entry‑level role includes hands‑on training, with opportunities across the brand family as you grow.

You will help customers with check cashing, money transfers, and payments, while maintaining accuracy, compliance, and a positive attitude in a fast‑paced environment.