In-Store Customer Success Specialist

Ccffamilyofbrands

Lakeland (FL)

On-site

USD 18,000 - 25,000

Full time

2 days ago
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Benefits offered by this job

Training program
Learning modules
Career advancement
Educational reimbursement
Medical insurance options
401(k) match
Life Insurance
Dental & vision

Job summary

InstaLoan in Lakeland, FL is seeking a Customer Service Representative to help local customers access financial solutions. The role focuses on handling transactions, maintaining POS records, and building customer relationships in a fast-paced environment.

This entry-level position offers hands-on training, a comprehensive benefits program, and opportunities for advancement within the Community Choice Financial Family of Brands.

Qualifications

  • High school diploma or equivalent.
  • Excellent verbal and written communication.
  • Proficiency with phones, POS system, and Microsoft Office.

Responsibilities

  • Connect with customers to cultivate lasting relationships that drive repeat business.
  • Review, validate, and process customer transactions with accuracy.
  • Enter and maintain customer information with precision into a POS system.
  • Build new business by completing daily call campaigns.
  • Assist in customer account management and collections by accepting payments and managing customer appointments.
  • Maintain store appearance and cleanliness to enhance customer experience.
  • Uphold compliance with company policies and applicable laws.

Skills

Customer service
Communication
Data entry
POS system
Cash handling

Education

High school diploma

Tools

POS System
Microsoft Office

Job description

InstaLoan in Lakeland, FL is seeking a Customer Service Representative to help local customers access financial solutions. The role focuses on handling transactions, maintaining POS records, and building customer relationships in a fast-paced environment.

This entry-level position offers hands-on training, a comprehensive benefits program, and opportunities for advancement within the Community Choice Financial Family of Brands.

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