In-Store Customer Service & Payments Specialist

Talentify; Jacksonville (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

New hire training program

Learning management system access

Career advancement opportunities

Educational reimbursement program

Medical insurance options

401(k) plan with company match

Life and AD&D insurance

Paid time off

Diversity and inclusive culture

Casual dress code

Job summary

InstaLoan is seeking a Customer Service Representative to join our Store Operations team in Florida. You will engage customers, process transactions, and promote tailored financial services while maintaining accurate records and a welcoming store environment.

You will also handle inbound/outbound calls, manage appointments, and support collections when needed. A high school diploma and strong communication skills are required.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.

Responsibilities

• Forge connections with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy including loans, check cashing, money transfer, and customer payments.
• Proactively maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing inbound and outbound call campaigns daily.
• Assist in customer account management and collections by accepting payments and monitoring appointments.
• Maintain store appearance and meet cleanliness standards to enhance the customer experience.

Skills

Verbal communication

Written communication

Customer service

Data entry

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Phone systems

Job description

InstaLoan is seeking a Customer Service Representative to join our Store Operations team in Florida. You will engage customers, process transactions, and promote tailored financial services while maintaining accurate records and a welcoming store environment.

You will also handle inbound/outbound calls, manage appointments, and support collections when needed. A high school diploma and strong communication skills are required.