Customer Service & Financial Solutions Specialist

Talentify; Palm Bay (FL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

New hire training program

Learning management system access

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) retirement plan

Paid Time Off

Diversity and inclusive environment

Job summary

Community Choice Financial Family of Brands, operating InstaLoan, seeks a Customer Service Representative in Florida to support Store Operations and build customer relationships. You will handle transactions, drive growth through calls, and maintain accurate data in the POS system.

The role emphasizes in-person, full-time hours (including weekends) with ongoing training and opportunities to grow within a supportive benefits program.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous data entry and attention to detail.
• Valid driver's license not required for this role.

Responsibilities

• Forge connections with customers to cultivate lasting relationships that drive repeat business.
• Validate, review, and process customer transactions including loans, check cashing, money transfer, and payments.
• Proactively maximize customer success by offering personalized financial services.
• Enter and maintain customer information accurately in a POS system.
• Build new business through inbound and outbound call campaigns daily.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Maintain store appearance, security, and compliance with policies and laws.
• Engage in ongoing training and stay updated on products and processes.
• Work a full-time in-person schedule including weekends.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Bilingual English/Spanish

Education

High School diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands, operating InstaLoan, seeks a Customer Service Representative in Florida to support Store Operations and build customer relationships. You will handle transactions, drive growth through calls, and maintain accurate data in the POS system.

The role emphasizes in-person, full-time hours (including weekends) with ongoing training and opportunities to grow within a supportive benefits program.