Growth-Focused Client Success Manager (Hybrid NYC)

Zeta-Global; New York (NY); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Unlimited PTO

Medical coverage

Equity plan

Pet insurance

Job summary

Zeta Global in New York City is seeking a results-driven Client Success Manager to be a strategic partner for our clients and a key driver of revenue growth. You will own a portfolio, guide campaigns from launch to optimization, and collaborate with Sales, Operations, Analytics, and Product to achieve client objectives.

You will monitor performance data, lead reviews, surface upsell opportunities, and develop growth ideas for each client’s lines of business, while ensuring a seamless,

Qualifications

• 2-3 years of experience in digital advertising, media, marketing, or client services.
• Strong client management and communication skills for data-driven conversations.
• Organized, detail-oriented, with the ability to manage multiple projects and deadlines in a fast-paced setting.
• Willingness to travel.

Responsibilities

• Own and maintain strong relationships with accounts, ensuring client success through up-sells, cross-sells, renewals, and overall account growth.
• Partner with Sales to successfully launch, manage, and scale new accounts, ensuring long-term growth and performance optimization
• Serve as the main point of contact for client communications, campaign execution, and strategic recommendations, ensuring a seamless customer experience.
• Develop and manage a client growth plan outlining major milestones, testing initiatives, and opportunities for expansion. Understand clients reporting and Attribution methods.
• Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic recommendations that drive performance improvements, creative enhancements, and revenue growth.
• Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals.
• Oversee campaign execution, including creative build-outs, asset setup, timeline management, audience targeting, and campaign documentation.
• Possess a deep understanding of partner KPIs and goal-setting, proactively providing optimization recommendations to maximize performance.
• Lead and attend client meetings, including weekly status updates, kick‑off calls, and Quarterly Business Reviews, ensuring action items and strategic next steps are documented and executed.
• Build knowledge of Zeta’s offerings, tools, and industry best practices to better support client needs.
• Maintain clear documentation of processes, timelines, and deliverables across your accounts.

Skills

Client management

Communication

Organizational skills

Cross-functional collaboration

Analytical mindset

Excel knowledge

Tools

Campaign management tools

DSP/SSP platforms

Reporting systems

Job description

Zeta Global in New York City is seeking a results-driven Client Success Manager to be a strategic partner for our clients and a key driver of revenue growth. You will own a portfolio, guide campaigns from launch to optimization, and collaborate with Sales, Operations, Analytics, and Product to achieve client objectives.

You will monitor performance data, lead reviews, surface upsell opportunities, and develop growth ideas for each client’s lines of business, while ensuring a seamless,