Strategic Client Success & Growth Lead

Growth Minded; Washington (District of Columbia); Hybrid; USD 105,000 - 115,000; Full time

Job summary

Growth Minded, a DC/NYC-based growth agency, seeks a strategic client partner to own relationships from onboarding to expansion. You will translate client needs into actionable projects, work autonomously yet collaboratively with our internal team, and engage with executives to unlock growth across multiple channels.

You’ll live in our dashboards, identify utilization gaps, and surface product improvements, while staying closely aligned with the founder and ops leaders.

Qualifications

• 4 to 8 years in client strategy, growth analytics, marketing ops, or consulting.
• Data-driven with ability to read a funnel and explain numbers to non-technical operators.
• Excellent written communication translating client conversations into clear requirements.

Responsibilities

• Own the client relationship from sales handoff through onboarding, implementation, account management, and expansion.
• Run weekly strategy calls with client stakeholders (CMO, COO, franchise ops, marketing managers).
• Live in our dashboards and data: spot utilization gaps, campaign underperformance, and revenue opportunities before the client asks.
• Surface product gaps and feed a prioritized backlog to our product and engineering team, with clear requirements.
• Build the playbook: onboarding checklists, QBR templates, and ROI reporting that scales beyond you.
• Help scope and price expansion work with the founder and our growth advisor.

Skills

Client strategy

Growth analytics

Marketing operations

Consulting

Klaviyo

HubSpot

GA4

Meta Ads

Mindbody

Zenoti

Boulevard

Tools

Klaviyo

HubSpot

GA4

Meta Ads

Mindbody

Zenoti

Boulevard

Job description

Growth Minded, a DC/NYC-based growth agency, seeks a strategic client partner to own relationships from onboarding to expansion. You will translate client needs into actionable projects, work autonomously yet collaboratively with our internal team, and engage with executives to unlock growth across multiple channels.

You’ll live in our dashboards, identify utilization gaps, and surface product improvements, while staying closely aligned with the founder and ops leaders.