Senior Director, Customer Success — Growth & P&L (Hybrid)

Zeta Global; Atlanta (GA); Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, dental, and vision coverage

Employee Equity and Stock PurchasePlan

Employee Discounts

Virtual Wellness Classes

Pet Insurance

Job summary

Zeta Global is seeking a Director, Customer Success in Atlanta hybrid (1-2 days/week) to own a high-value client portfolio, lead an account team, and drive revenue growth. You will partner with executives and cross-functional teams to deliver strategic marketing consulting and ensure client satisfaction.

The role requires 5-7+ years in client success/account management within Martech/AdTech/CDP spaces, strong communication, and the ability to scale client relationships and profitability.

Qualifications

• Minimum 5-7 years of Client Success / Account Management in Marketing Technology, Advertising Technology, or Customer Data Platform industries.
• Strong oral and written communication and presentation skills.
• Strong technical acumen.
• Proven competencies in managing complex client relations.
• Facilitates team motivation and team leadership skills.
• Outstanding attention to detail.
• Ability to deal with tact and good judgment.
• Demonstrated ability to grow revenue in enterprise, multi-national accounts
• Budget management.

Responsibilities

• Delivers on and actively manages against Account Plan, targets & business objectives
• Balances long-term client and corporate goals with immediate client and corporate objectives and needs
• Owns and manages a client book of business between $3 Million and $4 Million
• Manages against and monitors the P&L goals and progress, respectively, on a weekly basis
• Structures account strategy based on understanding client needs and developing client relationships at all levels
• Directs & ensures contract compliance and service level fulfillment

Skills

Client Relationship Management

Communication Skills

Technical Acumen

Revenue Growth Experience

Budget Management

Job description

Zeta Global is seeking a Director, Customer Success in Atlanta hybrid (1-2 days/week) to own a high-value client portfolio, lead an account team, and drive revenue growth. You will partner with executives and cross-functional teams to deliver strategic marketing consulting and ensure client satisfaction.

The role requires 5-7+ years in client success/account management within Martech/AdTech/CDP spaces, strong communication, and the ability to scale client relationships and profitability.