Senior Programmatic Client Success Lead - Hybrid NYC

Sierra Ventures; New York (NY); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, dental, and vision coverage

Equity and Stock Purchase Plan

Employee Discounts

Virtual Wellness Classes

Pet Insurance

Job summary

Zeta Global is seeking a Senior Client Success Manager – Programmatic in New York City. You will own live programmatic campaigns, lead client communications, and act as the technical owner of campaign execution, partnering across Sales, Analytics, and Operations.

Join a hybrid role based in NYC, collaborating with teams to optimize performance, grow client relationships, and drive renewals. Strong DSP experience and Excel reporting are essential for success.

Qualifications

• 3+ years of experience in programmatic advertising, digital media, or ad-tech within client-facing roles.
• Hands-on DSP experience with campaign setup, optimization, and reporting.
• Proven ability to independently manage multiple live campaigns and client relationships.
• Strong communication skills for executive-level conversations.
• High attention to detail and ability to prioritize in fast-paced environments.
• Strong analytical skills and comfort with Excel and performance reporting.

Responsibilities

• Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts.
• Lead all client communications, including status calls, QBRs, and escalations, with clear insights and recommendations.
• Serve as the technical owner of campaign execution, coordinating with Operations to ensure correct setup and optimization.
• Apply DSP expertise to guide setup decisions, diagnose issues, and drive performance improvements.
• Deliver client-ready reporting and performance insights in partnership with Analytics.
• Identify and pursue upsell, cross-sell, and renewal opportunities with Sales.
• Collaborate cross-functionally to resolve issues and ensure a high-quality client experience.
• Partner with the Client Success Director on escalations and progress updates.

Skills

Programmatic advertising

Client success

Campaign optimization

Communication

Tools

DSP

Excel

Job description

Zeta Global is seeking a Senior Client Success Manager – Programmatic in New York City. You will own live programmatic campaigns, lead client communications, and act as the technical owner of campaign execution, partnering across Sales, Analytics, and Operations.

Join a hybrid role based in NYC, collaborating with teams to optimize performance, grow client relationships, and drive renewals. Strong DSP experience and Excel reporting are essential for success.