Client Growth Manager - Hybrid NYC

Sphere Digital Recruitment; New York (NY); Hybride; USD 80 000 - 95 000; Plein temps

Avantages offerts par ce poste

Hybrid working model (1-2 days in the

Manhattan office culture

Annual bonus + benefits

Résumé du poste

Sphere is hiring a Client Manager to join our New York team on a hybrid schedule (1-2 days in the office). You will manage a portfolio of key client accounts, ensure client success, and identify growth opportunities across campaigns and services.

The role emphasizes relationship-building, data-driven performance reviews, and cross-functional collaboration with sales, product, and ops. Your background includes 2-5 years in client or account management within digital media, ad tech, or SaaS.

Qualifications

• 2-5 years of experience in client management, account management, or customer success.
• Background in digital media, ad tech, SaaS, or a related industry preferred.
• Strong communication and relationship-building skills.
• Commercial mindset with the ability to spot growth opportunities.
• Data-driven approach with experience analyzing performance metrics.

Responsabilités

• Build and maintain strong relationships with a portfolio of clients
• Act as the main point of contact for client queries, campaign performance, and strategic discussions
• Collaborate with internal teams (sales, product, operations) to deliver best-in-class service
• Monitor campaign performance and provide actionable insights and recommendations
• Identify upsell and cross-sell opportunities to grow revenue within existing accounts
• Lead regular client check-ins, QBRs, and strategic reviews

Connaissances

Client management

Account management

Customer success

Relationship-building

Data analysis

Time management

Description du poste

Sphere is hiring a Client Manager to join our New York team on a hybrid schedule (1-2 days in the office). You will manage a portfolio of key client accounts, ensure client success, and identify growth opportunities across campaigns and services.

The role emphasizes relationship-building, data-driven performance reviews, and cross-functional collaboration with sales, product, and ops. Your background includes 2-5 years in client or account management within digital media, ad tech, or SaaS.