Government Care Operations Manager

T-Mobile; Atlanta (GA); On-site; USD 73,000 - 131,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. manages a Manager, Government Business Care role, leading a frontline team serving government customers and aligned sales partners. You will drive performance, employee experience, and talent outcomes by guiding Experts and Lead ICs through complex customer needs and cross-functional dependencies.

The position emphasizes people leadership, setting standards, and partnering with Sales to deliver consistent, high-quality service for government accounts.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree or equivalent work experience preferred.
• 2–4 years in customer service required.
• 1+ year leading teams in a customer service or contact center environment required.
• 1+ year of demonstrated people leadership experience required.
• 4–7 years telecommunications experience preferred.

Responsibilities

• Own performance outcomes for Government customers and related metrics.
• Directly manage frontline Experts and Lead ICs; hire and coach.
• Establish operating standards and prioritization frameworks for varied work.
• Partner with Sales and internal teams to ensure aligned execution.

Skills

Communication

Organization

Problem Solving

Change Leadership

Team Leadership

MS Office

Windows

T-Mobile Tools

Conflict Resolution

Coaching

Strategic Thinking

Education

High School Diploma

Bachelor’s Degree or equivalent

Tools

Windows OS

MS Office Suite

T-Mobile Tools & Systems

Job description

T-Mobile USA, Inc. manages a Manager, Government Business Care role, leading a frontline team serving government customers and aligned sales partners. You will drive performance, employee experience, and talent outcomes by guiding Experts and Lead ICs through complex customer needs and cross-functional dependencies.

The position emphasizes people leadership, setting standards, and partnering with Sales to deliver consistent, high-quality service for government accounts.