Strategic Government Accounts Care Specialist

T-Mobile; Atlanta (GA); On-site; USD 41,000 - 75,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Money coaching

Job summary

T-Mobile is seeking an Expert, Government Business Care to support Federal Government customers and collaborate with cross-functional teams on solutions and sales. This role focuses on delivering customer solutions, maintaining loyalty, and servicing accounts per contractual obligations.

Responsibilities include providing operational and administrative support to the sales team, handling inquiries, resolving escalations, participating in conference calls, and supporting billing and reporting

Qualifications

• High School Diploma or GED required.
• 2–4 years in customer service or customer-facing sales.
• Less than 2 years call center experience preferred.

Responsibilities

• Deliver exceptional Un-Carrier service and resolve billing issues.
• Assist government experts with account management activities.
• Process orders and renewals via portal or Salesforce.
• Run custom billing, usage and other reports.
• Communicate with business customers and cross-functional partners.

Skills

Customer Service

Communication

Cross Functional Relationships

Organizational Skills

Problem Solving

Presentation

Education

High School Diploma/GED

Tools

Salesforce

MS Office

Job description

T-Mobile is seeking an Expert, Government Business Care to support Federal Government customers and collaborate with cross-functional teams on solutions and sales. This role focuses on delivering customer solutions, maintaining loyalty, and servicing accounts per contractual obligations.

Responsibilities include providing operational and administrative support to the sales team, handling inquiries, resolving escalations, participating in conference calls, and supporting billing and reporting