Strategic Client Success Manager — Gov & Enterprise

T-Mobile; Minnesota; Presencial; USD 87 000 - 181 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Stock grant

Employee stock purchase plan

401(k)

Money coaches

Paid time off

Stock grants and purchase plan

Resumo da oferta

T-Mobile USA, Inc. is hiring a Client Success Manager to manage the full post-sales lifecycle for Government, Strategic, and Enterprise accounts.

You will drive onboarding, product adoption, and value realization, while partnering with Sales, Solutions Engineering, and Support to meet contract commitments and grow account value. You will monitor account health, lead quarterly business reviews, identify upsell opportunities, and coordinate issue resolution to ensure high satisfaction and renewal

Qualificações

• Bachelor’s Degree in Business Administration, Management, or related field (Preferred)
• Master’s/Advanced Degree in Business Administration, Management, or related field (Preferred)
• 4-7 years managing customer relationships and account management in Government, Strategic, or Enterprise (Required)
• 2-4 years coordinating with multiple departments such as sales, engineering, support, and operations to meet contract commitments and resolve issues (Required)
• 2-4 years collaborating with sales teams to identify upsell and cross-sell opportunities and develop strategies to increase account value (Preferred)

Responsabilidades

• Customer Relationship Advocacy – Serve as the primary post-sales point of contact for assigned government and enterprise accounts, advocating for customer needs across internal teams and ensuring a positive end-to-end experience.
• Onboarding Product Adoption – Oversee new customer onboarding and training to guarantee a smooth implementation from Day 0 onward. Educate customers on products, services, and self-service tools to accelerate adoption, ensuring clients realize full value from their investments.
• Account Health Monitoring Reviews – Proactively monitor account performance and health indicators to identify signs of risk or opportunity. Lead regular success reviews and QBRs, presenting metrics to client executives.
• Issue Resolution Cross-Functional Coordination – Take ownership of customer issues and coordinate cross-functional resolution, engaging internal experts to troubleshoot and resolve problems.
• Retention Renewal Management – Develop and execute strategies to retain customers and secure renewals, mitigating churn. Lead contract renewal processes and finalize agreements.
• Account Growth Upsell – Drive account expansion by identifying and executing cross-sell and upsell opportunities based on customer needs and usage data.

Conhecimentos

Client relationships

Cross-functional coordination

Strategic thinking

Problem solving

Leadership

Analytics

Business acumen

Telecommunications knowledge

Formação académica

Bachelor's degree

Master's degree

Descrição da oferta de emprego

T-Mobile USA, Inc. is hiring a Client Success Manager to manage the full post-sales lifecycle for Government, Strategic, and Enterprise accounts.

You will drive onboarding, product adoption, and value realization, while partnering with Sales, Solutions Engineering, and Support to meet contract commitments and grow account value. You will monitor account health, lead quarterly business reviews, identify upsell opportunities, and coordinate issue resolution to ensure high satisfaction and renewal