Government Call Center Specialist: Data, Reports & Research

TechOp Solutions International; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

TechOp Solutions is seeking experienced Call Center Representatives to support our government client, delivering excellent customer service with professionalism in every interaction. You will answer and route calls, document details across multiple systems, and prepare precise reports while maintaining privacy and security standards.

The role requires 3+ years in a call center, strong communication, and proficiency with Microsoft 365 and CRM/telephony tools; independence and sound judgment are

Qualifications

• 3+ years of call center experience.
• High school diploma or equivalent required.
• Ability to multitask while inputting data.
• Strong written and verbal communication skills.
• Work independently with minimal supervision.
• Experience with Microsoft 365 and Word for drafting and reporting.
• Familiarity with CRM and telephony systems.
• Experience handling sensitive information.
• Ability to pass a government security background check.

Responsibilities

• Answer and track incoming calls
• Prepare and submit accurate reports in government systems
• Engage callers with critical-thinking beyond scripts
• Navigate multiple systems and document information
• Record details per procedures
• Conduct database and open-source research
• Route and escalate calls appropriately
• Other duties as assigned

Skills

Call center experience

Communication skills

Independent work

Education

High school diploma or equivalent

Tools

Microsoft 365

Microsoft Word

CRM systems

Telephony systems

Job description

TechOp Solutions is seeking experienced Call Center Representatives to support our government client, delivering excellent customer service with professionalism in every interaction. You will answer and route calls, document details across multiple systems, and prepare precise reports while maintaining privacy and security standards.

The role requires 3+ years in a call center, strong communication, and proficiency with Microsoft 365 and CRM/telephony tools; independence and sound judgment are