Government Call Center Specialist: Data & Service

Remote Jobs; Del Rio (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives to support a government client, deliver outstanding customer service, and maintain a high level of professionalism in every call.

Ideal candidates have 3+ years in a call center, a high school diploma, strong written and verbal communication, the ability to multitask while inputting data, and proficiency with Microsoft 365 and CRM systems. A government background check is required.

Qualifications

• 3+ years experience in a call center.
• High school diploma or equivalent.
• Proven ability to multitask while inputting data.
• Strong written and verbal communication skills.
• Ability to work independently and manage responsibilities with minimal supervision.
• Proficiency in Microsoft 365, especially Word, including drafting and formatting reports.
• Experience with telephony systems and customer relationship management (CRM) tools.
• Experience handling sensitive information and passing a government security background check.

Responsibilities

• Answer and track incoming calls and maintain accurate documentation.
• Prepare and submit detailed reports in government systems.
• Interview callers with critical-thinking and sound judgment beyond scripts.
• Navigate multiple systems while documenting information.
• Conduct database and open-source research.
• Route calls appropriately and assist customers as needed.
• Perform other duties as assigned.

Skills

Call center experience

Multitasking

Strong communication

Independent work

Microsoft 365 proficiency

CRMs experience

Data entry

Security/background check clearance

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Office Suite

Telephony systems

CRMs

Job description

TechOp Solutions is seeking Call Center Representatives to support a government client, deliver outstanding customer service, and maintain a high level of professionalism in every call.

Ideal candidates have 3+ years in a call center, a high school diploma, strong written and verbal communication, the ability to multitask while inputting data, and proficiency with Microsoft 365 and CRM systems. A government background check is required.