Government Call Center Specialist — Reports & Data

TechOp Solutions International, Inc.; Eagle Pass (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

TechOp Solutions International, Inc. is seeking experienced Call Center Representatives to support a government client with excellent customer service and professionalism.

The role involves handling calls, documenting information, and producing detailed reports in government systems. Candidates must have 3+ years in a call center, a high school diploma or equivalent, and the ability to pass a federal background check.

Qualifications

• Requires high school diploma or equivalent.
• Ability to multitask while documenting data accurately.
• Strong written and verbal communication skills.
• Proficiency with Microsoft 365 and Word for drafting and reporting.
• Experience with CRM and telephony systems.
• Ability to pass a government security background check.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers, applying critical-thinking and sound judgment beyond scripts.
• Navigate multiple systems and applications while documenting information.
• Accurately record details in accordance with procedures.
• Conduct database and open-source research.
• Route and elevate calls as needed.
• Other duties as assigned.

Skills

Multitasking

Communication

Independent work

Decision making

Critical thinking

Education

High school diploma or equivalent

Tools

Microsoft 365

Microsoft Word

CRM systems

Telephony systems

MS Office Suite

Job description

TechOp Solutions International, Inc. is seeking experienced Call Center Representatives to support a government client with excellent customer service and professionalism.

The role involves handling calls, documenting information, and producing detailed reports in government systems. Candidates must have 3+ years in a call center, a high school diploma or equivalent, and the ability to pass a federal background check.