Government Call Center Specialist: Data & Reports

TechOp Solutions International; Douglas (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives to support our government client, delivering high-quality customer service with professionalism. You will answer and track calls, document details, and prepare reports in government systems.

Requirements include 3+ years in a call center, a high school diploma or equivalent, strong written and verbal communication, and proficiency with Microsoft 365 and CRM/telephony tools.

Qualifications

• 3+ years experience in a call center.
• High school diploma or equivalent required.
• Proficiency with Microsoft 365, especially Word, for reports.
• Ability to document accurately and follow procedures.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage callers with critical-thinking and sound judgment beyond scripts.
• Navigate multiple systems while documenting information.
• Record details in accordance with procedures.
• Conduct database and open-source research.
• Route and escalate calls appropriately.
• Other duties, as assigned.

Skills

Strong written and verbal

Multitasking & data entry

MS Word / MS 365

Independent work

Education

High school diploma or equivalent

Tools

CRM software

Telephony systems

Microsoft Office Suite

Microsoft 365

Job description

TechOp Solutions is seeking Call Center Representatives to support our government client, delivering high-quality customer service with professionalism. You will answer and track calls, document details, and prepare reports in government systems.

Requirements include 3+ years in a call center, a high school diploma or equivalent, strong written and verbal communication, and proficiency with Microsoft 365 and CRM/telephony tools.