Government Call Center Specialist - Data, Reports & Security

TechOp Solutions International; Eagle Pass (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

TechOp Solutions in Texas seeks experienced Call Center Representatives to support a government client with professionalism and excellent customer service. You will answer calls, document interactions, and prepare reports in government systems.

Candidates should have 3+ years in a call center, a high school diploma or equivalent, strong written and verbal communication, and proficiency with Microsoft 365 and CRM tools. Must multitask and work independently with minimal supervision.

Qualifications

• 3+ years experience in a call center.
• High school diploma or equivalent is required.
• Strong written and verbal communication skills.
• Proficiency with Microsoft 365, especially Word.
• Ability to multitask simultaneously inputting data.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers with critical-thinking beyond scripts.
• Navigate multiple systems and document information accurately.
• Record all details in accordance with procedures.
• Conduct database and open-source research.
• Route and escalate calls appropriately.
• Other duties, as assigned.

Skills

Customer Service

Communication Skills

Multitasking

Critical Thinking

Microsoft 365

CRM Systems

Data Entry

Education

High school diploma

Tools

Microsoft Word

CRM Software

Microsoft Office Suite

Job description

TechOp Solutions in Texas seeks experienced Call Center Representatives to support a government client with professionalism and excellent customer service. You will answer calls, document interactions, and prepare reports in government systems.

Candidates should have 3+ years in a call center, a high school diploma or equivalent, strong written and verbal communication, and proficiency with Microsoft 365 and CRM tools. Must multitask and work independently with minimal supervision.