Government Call Center Specialist

TechOp Solutions International, Inc.; Laredo (TX); On-site; USD 34,000 - 54,000; Full time

Job summary

TechOp Solutions is seeking a Call Center Representative to support a government client. You will answer calls, document data, and produce reports while maintaining professionalism in a fast-paced environment.

Qualifications include 3+ years in a call center, a high school diploma, strong written and verbal communication, multitasking, and proficiency with Microsoft 365 and CRM/telephony systems. Ability to pass a government background check is required.

Qualifications

• 3+ years of call center experience required.
• High school diploma or equivalent required.
• Proficiency with Microsoft 365, Word, and data entry.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers, applying critical-thinking and sound judgment beyond scripts.
• Navigate multiple systems and document information.
• Record all details per procedures.
• Conduct database and open-source research.
• Route and elevate calls appropriately.
• Other duties as assigned.

Education

High school diploma

Tools

Telephony systems

CRM software

Microsoft Office Suite

Job description

TechOp Solutions is seeking a Call Center Representative to support a government client. You will answer calls, document data, and produce reports while maintaining professionalism in a fast-paced environment.

Qualifications include 3+ years in a call center, a high school diploma, strong written and verbal communication, multitasking, and proficiency with Microsoft 365 and CRM/telephony systems. Ability to pass a government background check is required.