Government Call Center Specialist - MultiSystem Data Reports

TechOp Solutions International, Inc.; Nebraska; On-site; USD 21,000 - 30,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives to support a government client with excellent customer service and professionalism. The role emphasizes handling calls, reporting, and careful data handling in government systems.

Applicants should have 3+ years in a call center, a high school diploma, and the ability to multitask while maintaining accuracy. Proficiency with Microsoft 365 and CRMs is expected, along with the ability to pass a government background check.

Qualifications

• 3+ years experience in a call center.
• High school diploma or equivalent is required.
• Proven ability to multitask while communicating and inputting data.
• Strong written and verbal communication skills.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers with critical thinking and sound judgment beyond scripts.
• Navigate multiple systems and applications while documenting information.
• Record all details in accordance with procedures.
• Conduct database and open-source research.
• Route and elevate calls appropriately.
• Other duties as assigned.

Skills

Customer service

Multitasking

Communication skills

Microsoft Word

Microsoft 365

Data entry

Independent work

Education

High school diploma

Tools

CRMs

Microsoft Office

Telephony systems

Job description

TechOp Solutions is seeking Call Center Representatives to support a government client with excellent customer service and professionalism. The role emphasizes handling calls, reporting, and careful data handling in government systems.

Applicants should have 3+ years in a call center, a high school diploma, and the ability to multitask while maintaining accuracy. Proficiency with Microsoft 365 and CRMs is expected, along with the ability to pass a government background check.