Government Call Center Specialist & Reports Expert

TechOp Solutions International, Inc.; Tampa (FL); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

TechOp Solutions International, Inc. is seeking experienced Call Center Representatives to support a government client and deliver exceptional customer service with professionalism.

Responsibilities include handling calls, documenting data across government systems, and producing precise reports. Candidates must have 3+ years in a call center, strong communication, and the ability to multitask while maintaining confidentiality and accuracy.

Qualifications

• 3+ years of call center experience.
• Strong written and verbal communication skills.
• Ability to work independently with minimal supervision.

Responsabilités

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers with critical-thinking beyond scripts.
• Navigate multiple systems and document information accurately.
• Record all details according to procedures.
• Conduct database and open-source research.
• Route and elevate calls as needed.
• Other duties as assigned.

Connaissances

Call center experience

Multitasking

Attention to detail

Communication skills

Independent work

Formation

High school diploma or equivalent

Outils

Microsoft Word

Microsoft 365

CRM systems

Telephony systems

Description du poste

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:

• Answer and track incoming calls

• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information

• Accurately record all details in accordance with procedures

• Conduct database and open-source research

• Route and escalate calls appropriately

• Other duties, as assigned

• 3 +years experience in a call center

• High school diploma or equivalent is required

• Proven ability to multitask simultaneously communicating and inputting data

• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports

• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.

• Experience in handling sensitive information
• Ability to pass a government security background check

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.