Government Call Center & Data-Reporting Specialist

Remote Jobs; Douglas (AZ); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

TechOp Solutions is seeking experienced Call Center Representatives to support a government client, delivering professional customer service and meticulous data handling while upholding security standards.

The role requires 3+ years in a call center, a high school diploma, excellent written and verbal communication, and the ability to work independently. Proficiency with Microsoft 365 and CRM/telephony systems is essential, with a background check required.

Qualifications

• 3+ years experience in a call center.
• High school diploma or equivalent is required.
• Proven ability to multitask while communicating and inputting data.
• Strong written and verbal communication skills.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage callers with critical-thinking and sound judgment beyond scripts.
• Navigate multiple systems and document information accurately.

Skills

Call center experience

Strong written/verbal communication

Independence/self-motivation

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft 365

CRM software

Telephony systems

Job description

TechOp Solutions is seeking experienced Call Center Representatives to support a government client, delivering professional customer service and meticulous data handling while upholding security standards.

The role requires 3+ years in a call center, a high school diploma, excellent written and verbal communication, and the ability to work independently. Proficiency with Microsoft 365 and CRM/telephony systems is essential, with a background check required.