Government Call Center Specialist — Data, Reports & Research

TechOp Solutions International; Brownsville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

TechOp Solutions is seeking experienced Call Center Representatives to support our government client, deliver professional customer service, and maintain high standards of integrity.

You will answer and track calls, document details in government systems, and collaborate with colleagues while adhering to security and confidentiality requirements. A minimum of 3 years in a call center and a high school diploma are required. Proficiency with Microsoft 365 and CRMs is preferred.

Qualifications

• 3+ years in a call center environment
• High school diploma or equivalent is required
• Ability to multitask while inputting data and communicating
• Strong written and verbal communication skills; work independently with minimal supervision
• Proficiency with Microsoft 365 (Word; drafting, formatting, editing, reviewing) and general MS Office suite

Responsibilities

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking and sound judgment
• Navigate multiple systems and applications while documenting information
• Record all details per procedures
• Conduct database and open-source research
• Route and escalate calls appropriately
• Other duties as assigned

Skills

Call center experience

Multitasking

Strong written and verbal comms

Microsoft 365 proficiency

CRM systems

Telephony systems

Education

High school diploma or equivalent

Tools

Microsoft 365

CRM systems

Telephony systems

Job description

TechOp Solutions is seeking experienced Call Center Representatives to support our government client, deliver professional customer service, and maintain high standards of integrity.

You will answer and track calls, document details in government systems, and collaborate with colleagues while adhering to security and confidentiality requirements. A minimum of 3 years in a call center and a high school diploma are required. Proficiency with Microsoft 365 and CRMs is preferred.