Government Call Center Specialist

TechOp Solutions International; Jacksonville (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

TechOp Solutions International is seeking Call Center Representatives to support a government client, delivering professional customer service and precise data handling.

Ideal candidates have 3+ years in a call center, a high school diploma or equivalent, strong communication skills, and proficiency with Microsoft 365 and CRM systems. They must be able to pass a government background check and handle confidential information. The role requires independent work and attentiveness to detail.

Qualifications

• 3+ years experience in a call center.
• High school diploma or equivalent.
• Proven ability to multitask while inputting data and communicating.
• Proficiency with Microsoft 365, especially Microsoft Word, including drafting and formatting reports.
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience handling sensitive information and ability to pass a government security background check.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers with critical-thinking and sound judgment beyond scripts.
• Navigate multiple systems and applications while documenting information.
• Accurately record all details per procedures.
• Conduct database and open-source research.
• Route and escalate calls appropriately.
• Other duties as assigned.

Skills

Call center experience

Multitasking

Strong written and verbalcommunication

Microsoft 365

CRM systems

Microsoft Word

Education

High school diploma or equivalent

Tools

Microsoft 365

CRM systems

Job description

TechOp Solutions International is seeking Call Center Representatives to support a government client, delivering professional customer service and precise data handling.

Ideal candidates have 3+ years in a call center, a high school diploma or equivalent, strong communication skills, and proficiency with Microsoft 365 and CRM systems. They must be able to pass a government background check and handle confidential information. The role requires independent work and attentiveness to detail.