Government Call Center Specialist — Data-Driven Support

TechOp Solutions International; McAllen (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

TechOp Solutions International is seeking experienced Call Center Representatives to support a government client, delivering professional customer service and accurate data handling.

Responsibilities include answering calls, preparing reports in government systems, interviewing callers, navigating multiple systems, and maintaining records. Candidates should have 3+ years in call center, a high school diploma, and the ability to pass a security background check.

Qualifications

• Minimum 3 years in a call center environment.
• Excellent written and verbal communication.
• Ability to pass a government security background check.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers with critical-thinking and sound judgment beyond scripts.
• Navigate multiple systems and applications while documenting information.
• Accurately record all details per procedures.
• Conduct database and open-source research.
• Route and escalate calls appropriately.
• Other duties, as assigned

Skills

Call center experience

Communication skills

Microsoft Word

Microsoft Office Suite

CRM proficiency

Telephony systems

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft 365

CRM software

Job description

TechOp Solutions International is seeking experienced Call Center Representatives to support a government client, delivering professional customer service and accurate data handling.

Responsibilities include answering calls, preparing reports in government systems, interviewing callers, navigating multiple systems, and maintaining records. Candidates should have 3+ years in call center, a high school diploma, and the ability to pass a security background check.