Government Call Center Specialist - Data, Reports & CRM

TechOp Solutions International; Tallahassee (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

TechOp Solutions is seeking experienced Call Center Representatives to support a government client with professional customer service and strong attention to detail. Ideal candidates have 3+ years in a call center, a high school diploma, and the ability to multitask while inputting data.

Proficiency with Microsoft 365, telephony systems, CRMs, and MS Word is required, along with the ability to pass a government background check and work independently.

Qualifications

• 3+ years experience in a call center.
• High school diploma or equivalent is required.
• Proven ability to multitask simultaneously communicating and inputting data.
• Strong written and verbal communication skills.
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision.
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information.
• Ability to pass a government security background check.

Responsibilities

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and elevate calls appropriately
• Other duties, as assigned

Skills

Call center experience

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft 365

Microsoft Word

CRMs

Telephony systems

Microsoft Office Suite

Job description

TechOp Solutions is seeking experienced Call Center Representatives to support a government client with professional customer service and strong attention to detail. Ideal candidates have 3+ years in a call center, a high school diploma, and the ability to multitask while inputting data.

Proficiency with Microsoft 365, telephony systems, CRMs, and MS Word is required, along with the ability to pass a government background check and work independently.