Government Call Center Specialist | Data-Driven Support

TechOp Solutions International; United States; Remote; USD 25,000 - 33,000; Full time

Job summary

TechOp Solutions is seeking experienced Call Center Representatives to support our government client, deliver excellent customer service, and maintain professionalism in all interactions. Responsibilities include answering and tracking calls, preparing detailed reports in government systems, multitasking across applications, and ensuring accurate documentation while safeguarding sensitive information.

A government background check may be required.

Qualifications

• 3+ years of call center experience.
• High school diploma or equivalent.
• Proven multitasking and data entry while communicating clearly.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers with critical thinking beyond scripts.
• Navigate multiple systems while documenting information.
• Record details per procedures.
• Conduct database and open-source research.
• Route and escalate calls as needed.
• Other duties as assigned.

Skills

Multitasking

Written and verbal communication

Independent work

Microsoft 365

CRM systems

Telephony systems

Security background check

Education

High school diploma

Tools

Microsoft Word

Microsoft Office Suite

CRM software

Job description

TechOp Solutions is seeking experienced Call Center Representatives to support our government client, deliver excellent customer service, and maintain professionalism in all interactions. Responsibilities include answering and tracking calls, preparing detailed reports in government systems, multitasking across applications, and ensuring accurate documentation while safeguarding sensitive information.

A government background check may be required.