Global Operations Center Technician (Relocation to Madison)

Epic; Bloomington (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Epic is hiring an Operations Center Technician based in Madison, WI. This role involves maintaining business continuity by monitoring real-time alerts and managing security systems from the Facilities Command Center. The ideal candidate will have experience in security operations and strong decision-making skills. Epic offers relocation assistance, comprehensive benefits, and a unique work environment designed for productivity. Expect opportunities for annual raises and bonuses along with a supportive team culture focused on diversity and inclusion.

Qualifications

• Experience in security operations, emergency response, or a related high-volume field preferred.
• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).
• Openness to 2nd and 3rd shift, as well as weekend days.
• COVID-19 vaccination.

Responsibilities

• Monitor real-time alerts and manage security systems.
• Coordinate emergency responses during disruptions.
• Oversee building operations from the Facilities Command Center.

Skills

Situational awareness

Decision-making

Communication

Coordination

Ability to work in a high-pressure environment

Job description

Epic is hiring an Operations Center Technician based in Madison, WI. This role involves maintaining business continuity by monitoring real-time alerts and managing security systems from the Facilities Command Center. The ideal candidate will have experience in security operations and strong decision-making skills. Epic offers relocation assistance, comprehensive benefits, and a unique work environment designed for productivity. Expect opportunities for annual raises and bonuses along with a supportive team culture focused on diversity and inclusion.