Global Operations Center Technician (Relocation to Madison)

Epic; BLOOMINGTON (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

Merit-based compensation

Annual raises and bonuses

Stock grants

Job summary

Epic is seeking an Operations Center Technician to maintain business continuity from its command center. Responsibilities include managing alerts, security systems, and emergency responses. Candidates should have experience in security operations, strong communication skills, and the ability to work in high-pressure situations. This position is based in Madison, WI, with relocation assistance provided. Epic values diversity, equity, and inclusion, offering a supportive workplace environment and comprehensive benefits.

Qualifications

• Experience in security operations, emergency response, or a related high-volume field preferred.
• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).
• Openness to 2nd and 3rd shift, as well as weekend days.
• COVID-19 vaccination.

Responsibilities

• Help maintain business continuity across Epic's global campuses.
• Monitor real-time alerts and manage access and security systems.
• Oversee building operations from Facilities Command Center.
• Identify and respond to issues using video feeds and system data.

Skills

Experience in security operations

Strong situational awareness

Excellent communication

Decision-making skills

Ability to work in a high-pressure environment

Job description

Epic is seeking an Operations Center Technician to maintain business continuity from its command center. Responsibilities include managing alerts, security systems, and emergency responses. Candidates should have experience in security operations, strong communication skills, and the ability to work in high-pressure situations. This position is based in Madison, WI, with relocation assistance provided. Epic values diversity, equity, and inclusion, offering a supportive workplace environment and comprehensive benefits.