Global Operations Center Technician (Relocation to Madison)

Epic; Bellevue (NE); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits

Annual raises and bonuses

Stock grants

Four-week sabbatical after five years

Job summary

Epic is seeking an Operations Center Technician based in Madison, WI. The role involves maintaining business continuity by monitoring alerts and overseeing security systems. Applicants should have experience in security operations or emergency response, strong situational awareness, and excellent communication skills. Relocation assistance is provided. Candidates must be eligible to work in the U.S. without sponsorship and should have a COVID-19 vaccination. Epic offers comprehensive benefits, merit-based compensation, and a unique campus environment.

Qualifications

• Experience in security operations, emergency response, or a related high-volume field preferred.
• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).
• Openness to 2nd and 3rd shift, as well as weekend days.
• COVID-19 vaccination.

Responsibilities

• Help maintain business continuity across Epic's global campuses.
• Monitor real-time alerts and manage access/security systems.
• Oversee building operations from the Facilities Command Center.
• Coordinate emergency responses during disruptions.

Skills

Situational awareness

Decision-making

Communication abilities

Coordination abilities

High-pressure environment

Job description

Epic is seeking an Operations Center Technician based in Madison, WI. The role involves maintaining business continuity by monitoring alerts and overseeing security systems. Applicants should have experience in security operations or emergency response, strong situational awareness, and excellent communication skills. Relocation assistance is provided. Candidates must be eligible to work in the U.S. without sponsorship and should have a COVID-19 vaccination. Epic offers comprehensive benefits, merit-based compensation, and a unique campus environment.