Global Operations Center Technician (Relocation to Madison)

Epic; Bismarck (ND); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Relocation assistance

Comprehensive benefits

Annual raises and bonuses

Four-week sabbatical every five years

Restaurant-quality meals at low cost

Job summary

Epic, located just outside Madison, Wisconsin, is seeking an Operations Center Technician to ensure business continuity across its campuses. This role involves monitoring real-time alerts, managing security systems, and responding to emergencies. The ideal candidate will have a background in security operations and strong communication skills. Epic offers relocation assistance, comprehensive benefits, and a supportive environment for personal and professional growth.

Qualifications

• Experience in security operations preferred.
• Strong situational awareness is crucial.
• Excellent communication and coordination skills necessary.
• Ability to handle high-pressure, real-time situations required.
• Eligible to work in the US without visa sponsorship.
• Must be willing to relocate to Madison, WI area.
• Openness to 2nd and 3rd shifts along with weekends required.
• COVID-19 vaccination is required.

Responsibilities

• Maintain business continuity by monitoring real-time alerts.
• Manage access and security systems.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Coordinate emergency responses during disruptions.

Skills

Experience in security operations

Emergency response skills

Situational awareness

Decision-making skills

Excellent communication

Coordination abilities

Ability to work in high-pressure environments

Openness to varied shifts

Job description

Epic, located just outside Madison, Wisconsin, is seeking an Operations Center Technician to ensure business continuity across its campuses. This role involves monitoring real-time alerts, managing security systems, and responding to emergencies. The ideal candidate will have a background in security operations and strong communication skills. Epic offers relocation assistance, comprehensive benefits, and a supportive environment for personal and professional growth.