Global Operations Center Technician (Relocation to Madison)

Epic; Ames (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits

Annual raises and bonuses

Four-week sabbatical after five years

Relocation assistance

Job summary

Epic is seeking an Operations Center Technician to work in Madison, WI. In this role, you will maintain business continuity by monitoring alerts and managing security systems, ensuring safety during emergencies. Ideal candidates have situational awareness, decision-making skills, and can work under pressure. Epic offers competitive compensation, comprehensive benefits, and relocation assistance. Join a vibrant community renowned for its tech growth and employee-centric campus amenities.

Qualifications

• Experience in security operations or related high-volume field preferred.
• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Eligible to work in the United States without visa sponsorship.
• Willingness to relocate to the Madison, WI area.
• Openness to 2nd and 3rd shift, as well as weekend days.
• COVID-19 vaccination required.

Responsibilities

• Monitor real-time alerts and manage access and security systems.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Coordinate emergency responses for disruptions.

Skills

Strong situational awareness

Decision-making skills

Excellent communication

Coordination abilities

Ability to work under pressure

Job description

Epic is seeking an Operations Center Technician to work in Madison, WI. In this role, you will maintain business continuity by monitoring alerts and managing security systems, ensuring safety during emergencies. Ideal candidates have situational awareness, decision-making skills, and can work under pressure. Epic offers competitive compensation, comprehensive benefits, and relocation assistance. Join a vibrant community renowned for its tech growth and employee-centric campus amenities.