Global Operations Center Technician (Relocation to Madison)

Epic; Joliet (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits

Relocation assistance

Annual raises and bonuses

Stock grants

Restaurant-quality meals at low costs

Four-week sabbatical after five years

Job summary

Epic is seeking an Operations Center Technician based in Madison, WI. This role involves maintaining business continuity by monitoring alerts, managing security systems, and coordinating emergency responses. Ideal candidates should have experience in security operations, exhibit strong situational awareness, and decision-making skills, while being open to relocation and shift flexibility. Comprehensive benefits, including annual raises and relocation assistance, are offered.

Qualifications

• Experience in security operations, emergency response, or a related high-volume field preferred.
• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).
• Openness to 2nd and 3rd shift, as well as weekend days.
• COVID-19 vaccination is required.

Responsibilities

• Monitor real-time alerts and manage access and security systems.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Coordinate emergency responses for disruptions like natural disasters.

Skills

Situational awareness

Decision-making skills

Communication abilities

Coordination abilities

Job description

Epic is seeking an Operations Center Technician based in Madison, WI. This role involves maintaining business continuity by monitoring alerts, managing security systems, and coordinating emergency responses. Ideal candidates should have experience in security operations, exhibit strong situational awareness, and decision-making skills, while being open to relocation and shift flexibility. Comprehensive benefits, including annual raises and relocation assistance, are offered.