Global Operations Center Technician (Relocation to Madison)

Epic; St. Louis (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

Annual raises and bonuses

Stock grants

Job summary

Epic is seeking an Operations Center Technician to maintain business continuity across its global campuses. This role involves monitoring real-time alerts, managing access and security systems, and responding to emergencies from the Facilities Command Center. Candidates should have strong situational awareness and decision-making skills, and be open to flexible shifts. Relocation to Madison, WI is required, with assistance available. Epic offers comprehensive benefits, including annual raises, bonuses, and stock grants.

Qualifications

• Experience in security operations, emergency response, or a related high-volume field preferred.
• Must be eligible to work in the United States without visa sponsorship.
• Openness to 2nd and 3rd shift, as well as weekend days.
• COVID-19 vaccination required.

Responsibilities

• Monitor real-time alerts and manage access and security systems.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Coordinate emergency responses during disruptions.

Skills

Strong situational awareness

Decision-making skills

Communication abilities

Coordination abilities

Ability to work in high-pressure environments

Job description

Epic is seeking an Operations Center Technician to maintain business continuity across its global campuses. This role involves monitoring real-time alerts, managing access and security systems, and responding to emergencies from the Facilities Command Center. Candidates should have strong situational awareness and decision-making skills, and be open to flexible shifts. Relocation to Madison, WI is required, with assistance available. Epic offers comprehensive benefits, including annual raises, bonuses, and stock grants.