Global Operations Center Technician (Relocation to Madison)

Epic; Fort Smith (AR); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

Annual raises and bonuses

Relocation assistance

Sabbatical after five years

Job summary

Epic is seeking an Operations Center Technician to ensure business continuity across its campuses. The role involves monitoring real-time alerts, managing security systems, and coordinating emergency responses during disruptions. Candidates should have strong situational awareness and decision-making skills, and be open to working various shifts. The position is based in Madison, WI, and relocation assistance is provided. Epic offers comprehensive benefits and a unique work environment, emphasizing diversity and inclusion.

Qualifications

• Experience in security operations, emergency response, or a related high-volume field preferred.
• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area is required.
• Openness to 2nd and 3rd shift, as well as weekend days.
• COVID-19 vaccination is required.

Responsibilities

• Maintain business continuity by monitoring real-time alerts.
• Manage access and security systems from the Facilities Command Center.
• Coordinate emergency responses during disruptions.

Skills

Situational awareness

Decision-making

Communication

Coordination

Ability to work under pressure

Job description

Epic is seeking an Operations Center Technician to ensure business continuity across its campuses. The role involves monitoring real-time alerts, managing security systems, and coordinating emergency responses during disruptions. Candidates should have strong situational awareness and decision-making skills, and be open to working various shifts. The position is based in Madison, WI, and relocation assistance is provided. Epic offers comprehensive benefits and a unique work environment, emphasizing diversity and inclusion.