Global Operations Center Technician (Relocation to Madison)

Epic; Branson (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits

Financial relocation assistance

Merit-based compensation and bonuses

Restaurant-quality meals

Four-week sabbatical after five years

Job summary

Epic is seeking an Operations Center Technician to ensure business continuity across its campuses. The role involves monitoring real-time alerts, managing building operations, and coordinating emergency responses. The ideal candidate has experience in security operations and strong situational awareness. This position requires relocation to Madison, WI, where you will enjoy a vibrant tech community. Epic offers competitive compensation, comprehensive benefits, and a unique campus environment.

Qualifications

• Experience in security operations or emergency response preferred.
• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Eligible to work in the U.S. without visa sponsorship.
• Willingness to relocate to the Madison, WI area.
• Openness to 2nd and 3rd shifts, weekend days.
• COVID-19 vaccination required.

Responsibilities

• Maintain business continuity by monitoring real-time alerts.
• Manage access and security systems from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Coordinate emergency responses during disruptions like disasters.
• Work closely with internal teams and emergency services.

Skills

Experience in security operations

Emergency response skills

Situational awareness

Decision-making skills

Communication abilities

Coordination abilities

Ability to work in high pressure

Job description

Epic is seeking an Operations Center Technician to ensure business continuity across its campuses. The role involves monitoring real-time alerts, managing building operations, and coordinating emergency responses. The ideal candidate has experience in security operations and strong situational awareness. This position requires relocation to Madison, WI, where you will enjoy a vibrant tech community. Epic offers competitive compensation, comprehensive benefits, and a unique campus environment.