Global IT Workplace Support Lead – Berlin (Hybrid)

BMG Rights Management GmbH; United States; Hybrid; USD 47,000 - 69,000; Full time

Benefits offered by this job

Berlin office

Remote options

BV G ticket

Urban Sports discounts

Employee discounts

BMG Campus training

Bertelsmann University training

Job summary

BMG Rights Management GmbH in Berlin is seeking an IT Workplace Support specialist to provide comprehensive desk‑side and remote IT support across Europe. You will work with global IT teams and external vendors to ensure high service availability and proactive security awareness.

The role requires 3+ years in workplace IT support, a Computer Science background, and expertise in Windows & macOS support, package management, and ITIL processes. Hybrid work options are available.

Qualifications

• Bachelor's degree in Computer Science or equivalent experience.
• 3+ years in workplace management or IT support role.
• Expertise in Windows & macOS support, package management, and ITIL framework.

Responsibilities

• Deliver comprehensive IT workplace support across BMG's European offices.
• Collaborate with global IT teams and external vendors to ensure high service availability.
• Stay updated on emerging technologies and security threats.

Skills

Windows & macOS support

Package management

ITIL framework

Education

Bachelor's degree in Computer Science or equivalent experience

Job description

BMG Rights Management GmbH in Berlin is seeking an IT Workplace Support specialist to provide comprehensive desk‑side and remote IT support across Europe. You will work with global IT teams and external vendors to ensure high service availability and proactive security awareness.

The role requires 3+ years in workplace IT support, a Computer Science background, and expertise in Windows & macOS support, package management, and ITIL processes. Hybrid work options are available.