IT Support Engineer – Windows/macOS, Security & Onboarding

Bazeta; Idaho; On-site; USD 47,000 - 71,000; Full time

Benefits offered by this job

Stock options

30 days vacation

Private pension top-up 20%

Laptop provided

Office snacks

Job summary

Focused Energy is recruiting an IT Support Specialist to join our Berlin and Darmstadt offices, handling day-to-day IT support, device management, onboarding/offboarding, and security governance. You will work in a bilingual setting, ensuring MFA coverage and GDPR compliance while driving IT improvements.

You will maintain documentation, support cloud migrations, and collaborate with the Senior IT Manager on security initiatives.

Qualifications

• Solid IT support fundamentals across hardware, software, networking and endpoint security.
• Experience with Microsoft 365 and Intune for device and identity management.
• Understanding of identity and access management and MFA solutions; comfortable with Jira/Confluence/Box.
• Knowledge of GDPR in IT operations in Germany and ITIL-aligned incident management.
• Basic scripting skills (PowerShell) and proactive maintenance mindset.
• Fluent in German and English; takes ownership and communicates clearly.

Responsibilities

• Lead device lifecycle for Windows and macOS endpoints: imaging, inventory, patching.
• Resolve hardware, software, and connectivity issues across Berlin and Darmstadt.
• Handle onboarding/offboarding tasks: accounts, access provisioning, device readiness, revocation; coordinate with People Ops.
• Enforce security baseline: MFA, access reviews, patch compliance per policy and GDPR.
• Maintain IT docs and FAQs; identify recurring issues with root-cause fixes.
• Support cloud device management migration, DLP, and EDR rollout; escalate security issues promptly.

Skills

IT support basics

German & English

PowerShell scripting

Incident management

Security awareness

Education

ITIL knowledge

Tools

Intune

Jira

Confluence

Box

Job description

Focused Energy is recruiting an IT Support Specialist to join our Berlin and Darmstadt offices, handling day-to-day IT support, device management, onboarding/offboarding, and security governance. You will work in a bilingual setting, ensuring MFA coverage and GDPR compliance while driving IT improvements.

You will maintain documentation, support cloud migrations, and collaborate with the Senior IT Manager on security initiatives.