L2 IT Support Specialist — End-to-End Tech Help Desk

Enpal; Berlin (NH); Hybride; USD 50 000 - 66 000; Plein temps

Avantages offerts par ce poste

Hybrid working concept

Buddy program

Company pension scheme

25% Bosch Smart Home discount

International relocation up to 30 days

Résumé du poste

Enpal is seeking a hands-on IT Support Specialist to join our IT team in Berlin. You will own L1/L2 IT support, manage incidents and service requests, and ensure a smooth employee experience across Windows, macOS, iOS and Android devices.

You will work with Jira Service Management, Microsoft 365, Entra ID, and Intune, support onboarding/offboarding, and help maintain asset records. A hybrid work setup with a modern Berlin office is offered, plus opportunities for international relocation up to

Qualifications

• 3+ years IT support in a corporate environment.
• Strong troubleshooting across Windows and macOS.
• Experience with Microsoft 365 and Azure AD.
• Experience with Intune or similar endpoint management.
• Familiarity with Jira Service Management.
• Knowledge of ITIL concepts and SLA-driven support.

Responsabilités

• Own and resolve L1/L2 IT support requests end-to-end.
• Provide walk-in and remote IT support across locations.
• Troubleshoot hardware, software, connectivity, and apps on Windows, macOS, iOS and Android.
• Manage, prioritize and document tickets in Jira Service Management.
• Investigate recurring issues and coordinate with teams for resolution.
• Escalate complex issues while maintaining ownership.
• Configure and deploy devices using Intune and other tools.
• Maintain IT asset records and lifecycle activities.
• Support onboarding/offboarding and device provisioning.
• Collaborate with distributed IT teams for consistent service.

Outils

Microsoft 365

Azure AD (Entra ID)

Intune

Jira Service Management

Description du poste

Enpal is seeking a hands-on IT Support Specialist to join our IT team in Berlin. You will own L1/L2 IT support, manage incidents and service requests, and ensure a smooth employee experience across Windows, macOS, iOS and Android devices.

You will work with Jira Service Management, Microsoft 365, Entra ID, and Intune, support onboarding/offboarding, and help maintain asset records. A hybrid work setup with a modern Berlin office is offered, plus opportunities for international relocation up to