IT Support & Workplace (ITSW) Agent (Fully Remote)

BMG Rights Management GmbH; United States; Hybride; USD 47 000 - 69 000; Plein temps

Avantages offerts par ce poste

Berlin office

Remote options

BV G ticket

Urban Sports discounts

Employee discounts

BMG Campus training

Bertelsmann University training

Résumé du poste

BMG Rights Management GmbH in Berlin is seeking an IT Workplace Support specialist to provide comprehensive desk‑side and remote IT support across Europe. You will work with global IT teams and external vendors to ensure high service availability and proactive security awareness.

The role requires 3+ years in workplace IT support, a Computer Science background, and expertise in Windows & macOS support, package management, and ITIL processes. Hybrid work options are available.

Qualifications

• Bachelor's degree in Computer Science or equivalent experience.
• 3+ years in workplace management or IT support role.
• Expertise in Windows & macOS support, package management, and ITIL framework.

Responsabilités

• Deliver comprehensive IT workplace support across BMG's European offices.
• Collaborate with global IT teams and external vendors to ensure high service availability.
• Stay updated on emerging technologies and security threats.

Connaissances

Windows & macOS support

Package management

ITIL framework

Formation

Bachelor's degree in Computer Science or equivalent experience

Description du poste

• Deliver comprehensive IT workplace support across BMG's European offices.
• Collaborate with global IT teams and external vendors to ensure high service availability.
• Stay updated on emerging technologies and security threats.

Qualifications:

• Bachelor's degree in Computer Science or equivalent experience.
• 3+ years in workplace management or IT support role.
• Expertise in Windows & macOS support, package management, and ITIL framework.

What We Offer:

• Modern office in central Berlin with flexible remote options.
• Benefits like free BVG ticket, discounted Urban Sports, and employee discounts.
• Ongoing training via BMG Campus and Bertelsmann University.

Culture:

• Collaborative environment with open, appreciative community.
• Strong values and mutual support among colleagues passionate about music.

BMG Rights Management GmbH

BMG is a forward-looking music company committed to building trust and partnership with creators. With 18 offices globally and part of Bertelsmann, it offers a collaborative work environment driven by strong values.