Hybrid IT Support Engineer: Global Endpoint Security

Tenable, Inc.; Maryland; Hybride; USD 38 000 - 50 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

401(k) with match

Employee stock purchase plan

Employee referral program

Flexible spending accounts

EAP

Education assistance

Parental leave

PTO

Holidays

Wellness events

Community programs

Résumé du poste

Tenable is seeking a Hybrid IT Support Engineer to join our team in Columbia, MD. You’ll provide high-touch technical support for Windows and macOS environments, enable AI-assisted workflows, and ensure endpoint security for a global user base. The role emphasizes proactive infrastructure support and executive service.

The ideal candidate has 3+ years of experience, expertise with JAMF/BigFix, and a strong service mindset. Hybrid/on-site work at our Columbia, MD HQ is expected.

Qualifications

• 3+ years of technical support experience in a fast-paced or global hi-tech environment.
• Strong expertise with Windows and macOS configurations and troubleshooting, including AD and DNS.
• Hands-on MSP/MDM tooling and ticketing systems (JAMF, BigFix, ServiceNow).

Responsabilités

• Diagnose and resolve issues on Windows, macOS, mobile devices, and core business apps.
• Provide high‑touch technical assistance to global staff and executives.
• Leverage AI tools to document and accelerate troubleshooting and create how-to guides.
• Patch and secure staff devices; address vulnerability tickets.
• Onboard new hires with hardware provisioning and access; Day 1 orientation.
• Troubleshoot local office networks, Wi‑Fi, and conferencing (Zoom, Google Workspace).
• Collaborate with InfoSec, Networking, and Systems Operations to follow IT processes.
• Manage hardware lifecycle from provisioning to decommissioning.

Connaissances

Technical support

Windows

macOS

VMs

Active Directory

DNS

JAMF

BigFix

ServiceNow

Networking

Customer service

Communication

Project management

Outils

JAMF

BigFix

ServiceNow

Description du poste

Tenable is seeking a Hybrid IT Support Engineer to join our team in Columbia, MD. You’ll provide high-touch technical support for Windows and macOS environments, enable AI-assisted workflows, and ensure endpoint security for a global user base. The role emphasizes proactive infrastructure support and executive service.

The ideal candidate has 3+ years of experience, expertise with JAMF/BigFix, and a strong service mindset. Hybrid/on-site work at our Columbia, MD HQ is expected.