Global IT Support Specialist (Hybrid Travel)

BTS; United States; Hybrid; USD 60,000 - 70,000; Full time

Job summary

BTS is seeking an IT Support Specialist to join our dynamic global IT support team. You will provide advanced technical assistance, troubleshoot complex issues, and deliver solutions for end users within our organization.

The ideal candidate possesses strong problem-solving skills, a customer-service mindset, and a willingness to travel periodically to other US offices in a hybrid work setup.

Qualifications

• 2 years of experience in IT support or similar role.
• Experience supporting Windows & macOS environments.
• Experience with Active Directory, Exchange and Office 365; Entra management.
• IT certifications preferred but not required.
• Willingness to periodically travel to other US offices.

Responsibilities

• Provide advanced technical assistance and troubleshooting for hardware, software, network, and system issues.
• Assist end users via remote desktop, phone, or in-person; conduct basic user training.
• Analyze and resolve complex technical problems; document incidents and solutions; escalate when necessary.
• Assist in maintenance of IT systems, servers, workstations, and network infrastructure; monitor performance.

Skills

Troubleshooting

Customer service

Remote support

Active Directory

Office 365

Networking basics

Tools

Active Directory

Office 365

Entra

DNS

DHCP

VPN

Job description

BTS is seeking an IT Support Specialist to join our dynamic global IT support team. You will provide advanced technical assistance, troubleshoot complex issues, and deliver solutions for end users within our organization.

The ideal candidate possesses strong problem-solving skills, a customer-service mindset, and a willingness to travel periodically to other US offices in a hybrid work setup.