Hybrid IT Support Engineer — Warsaw (Stock Options)

ElevenLabs; United States; Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Stock options

Annual off-sites

Flexible work arrangements

Job summary

ElevenLabs in Warsaw is seeking an IT Support Engineer for a hybrid role — four days on-site and one day from home. You’ll manage device lifecycle, provide office IT support, and ensure AV systems run reliably for a growing global team.

You’ll work with macOS, iOS, Android, networking basics, MDM platforms like Jamf/Kandji, and Okta for secure access. Strong documentation and end-user empathy are essential, with opportunities to shape IT operations in a fast-moving AI company.

Qualifications

• Experience supporting end users and resolving IT incidents.
• Ability to document fixes and processes clearly.
• Willingness to quickly learn new tools and technologies.
• Strong communication and teamwork in a fast-growing startup.

Responsibilities

• Device lifecycle management: procure, setup, return, and securely wipe devices.
• Office IT support: assist colleagues in Warsaw and support office buildouts.
• AV support: ensure meeting rooms and equipment run reliably.
• End-user support: log, prioritize, and resolve tickets with timely updates.
• Onboarding: run IT onboarding calls for new joiners.
• New IT projects: contribute to IT initiatives.
• Automation and tooling: build automations and Slack bots to streamline tasks.
• Documentation: maintain internal IT guides and playbooks.

Skills

End-user support

Documentation writing

Communication skills

Learning agility

Tools

MacOS/iOS/Android basics

Networking basics

SaaS tooling

AV systems

MDM: Jamf/Kandji/Fleet

Okta / IdP / SSO / MFA

Bash scripting

Job description

ElevenLabs in Warsaw is seeking an IT Support Engineer for a hybrid role — four days on-site and one day from home. You’ll manage device lifecycle, provide office IT support, and ensure AV systems run reliably for a growing global team.

You’ll work with macOS, iOS, Android, networking basics, MDM platforms like Jamf/Kandji, and Okta for secure access. Strong documentation and end-user empathy are essential, with opportunities to shape IT operations in a fast-moving AI company.